GEMS HELP

GEMSHelp STOCK can help you to effectively manage your inventory, whether that be unique saleable items, products sold by the quantity, permanent or consumable resources for use by your staff or even leases, hires and rentals.

The module provides the ability to track the location, quantity, unique identity and other parameters of any amount of items, including items which are assemblies of other items. The complete history of uniquely identifiable items or stockpiles is recorded as items move, are sold, receive maintenance, or are assembled into completed products.

Module Integration

If you purchase additional modules, GEMSHelp STOCK will integrate tightly with

GEMSHelp EXPERT allowing you to add customer service and support information to the history of every uniquely identifiable item in your inventory and to restrict your online customer service gateway to only users who are have access your products.

GEMSHelp STOCK also integrates tightly with GEMSHelp JOBS to allow job activity to be recorded in the history of inventory items and to allow job schedules to refer interactively to known inventory items and their locations. Inventory items may also be required and allocated as necessary resources for projects and jobs and stock records update automatically as work progresses.

GEMSHelp STOCK can also integrate with GEMSHelp CONTRACTS, allowing you to base contract activity on the precise details and location of inventory items in the possession of your customers. Futhermore with JOBS too, detailed projects can be contractually planned in relation to individual items.

GEMSHelp JOBS is a powerful scheduling and project management tool. Complex structures of inter-related work can be created, planned, progressed and reported upon through the use of a wide variety of interfaces within the system including calendars, Gantt charts and various statistical and graphical reports.

Resource requirement and allocation features along with capacity planning tools allow you to plan ahead effectively, smooth your organizations workload and maintain an optimum level of resource usage efficiency all year round.

A unique, integrated Form Designer allows you to build detailed forms which can be printed as blanks, emailed as PDFs or filled interactively online. Forms can be embedded directly in the system's record of your job schedule guaranteeing that necessary paperwork is filled. Submitted form responses become part of the database and can be searched and reported upon online.

The Day Planner allows you to build daily itineraries for your personnel and have the system automatically email them job documentation, required paperwork and driving route plans at the touch of a button.

Module Integration

GEMSHelp JOBS can benefit from the addition of the GEMSHelp STOCK module which allows job scheduling data to refer to dynamically to the current properties and locations of stock and to utilise inventory items as resources to be allocated in project plans.

GEMSHelp JOBS integrates tightly with GEMSHelp CONTRACTS allowing formalised contract plans to automatically plan work based on contract terms and to further interconnect work schedule data with customer relationships.

GEMSHelp CONTRACTS is a unique service which models and enforces detailed contract terms online. The module is able to forward-plan and record any activity that your enterprise might be obliged to enter into as part of contracts with your customers.

The system can alert your staff when plans need to be made and when contractually arranged activities should begin.

Module Integration

GEMSHelp CONTRACTS benefits from tight integration with GEMSHelp JOBS. Together, the system becomes able to plan not just the instances and dates of contractually required activities but the full detail and resource requirements through the use of the Jobs module's "Job Templates" system. GEMSHelp can ensure you always have advance plans for your contract obligations and that when work relating to obligations concludes that follow-up obligations are automatically triggered and planned.

GEMSHelp CONTRACTS integrates with GEMSHelp STOCK to provide you powerful, time-saving capabilities such as automatically defining contract-based activities for each of your products which belongs to a contract-related customer. Planned maintenance, safety checks, legally required testing and other activities can all be rigorously enforced and reported upon and these plans and records can optionally be exposed directly to your customers through a special information web page you can choose to grant them access to which also allows you to share files with the related customer and participate in interactive discussion about contract activities.

With all three of the GEMSHelp CONTRACTS, GEMSHelp JOBS and GEMSHelp STOCK modules enabled, the system's ability to model complex, wide-ranging and detailed contractual activities is enormous.

You provide us with information about your products, any troubleshooting guides, records of past support tickets. We then create a knowledge-base for each distinct product which gives the GEMSHelp EXPERT system the ability to prompt your customers with the minimum number of simple, multiple-choice questions about their support needs and uncover the exact solution to address their issue.

The system then begins to handle all your online Helpdesk reports automatically and your customers receive highly accessible, instant and straightforward solutions to the vast majority of possible problems.

In cases where a customer reports a never-before-seen issue or a fault that requires assistance from your staff (eg. a fault that requires the product to be replaced), the system gathers the customer's contact data automatically and emails it - along with a detailed description of the fault - direct to your Helpdesk personnel.

GEMSHelp EXPERT for product selection

Besides solving your product support needs GEMSHelp EXPERT can act as an interactive sales force. You provide us with information about your products and the customer requirements that they serve. We create a knowledge-base that understands the benefits and features that each product offers. Your customers can then receive expert product selection advice from the system by answering a minimum number of simple, straightforward questions about their needs.

Product recommendations made by GEMSHelp EXPERT can include pictures, downloadable brochures, video presentations and all the information necessary to showcase your products to potential customers. The interactive and empowering way in which customers use the system to locate the perfect product creates a strong sense of pre-sale confidence leading to an increased conversion of queries into sales.

Module Integration

GEMSHelp EXPERT integrates with GEMSHelp STOCK to augment your inventory's history data with information about customer support activities relating to your stock. Connecting the two modules together also allows you to restrict access to your online customer helpdesk to only those web users who have your products and are able to provide identifying information which matches the records held in the Stock module.

The Business-to-Business module allows you to provide your customers with an elegant and feature-packed, secure web-page where they can interact with the data that represents your relationship with them.

GEMSHelp B2B saves work and time for both you and your customers by freeing you from servicing requests for data about ongoing projects or relationships and by granting the customer instant access to that data at any time. Providing your customers accurate and concise data about your relationship reinforces trust, makes communication and planning more effective and encourages them to invest in the development of procedures based around your relationship and the data you provide them.

Module Integration

GEMSHelp B2B cannot be used without at least one other module. It draws data from the other modules to which you subscribe and provides it to your customers through a unified, easy to use and visually striking interface.

Amongst the features you can choose to provide to your customers:

reports on the items customers may have bought or hired from you, their nature, location and maintenance cycle (with GEMSHelp STOCK)

logs of customer support actions you've taken on their behalf (with GEMSHelp EXPERT)

records or completed contract-based work for the customer (with GEMSHelp CONTRACTS)

advanced notice of planned future contract-based work (with GEMSHelp CONTRACTS)

the location, resourcing and actual progress of ongoing work for the customer (with GEMSHelp JOBS)

assorted graphical charts and reports drawing data from various sources

downloadable files, documents and reports of your own (with GEMSHelp STORAGE)

All tabular reports on the secure B2B pages can be instantly transferred to Excel or OpenOffice by the customer with just a click.

GEMSHelp STORAGE provides you with a secure, centralised repository for online file storage. Created folders and uploaded files become instantly accessible no matter where they are.

GEMSHelp STORAGE actually integrates with every other module. Throughout the entire service most types of data you'll enter can have any number of attached files connected to them. Eg, when defining a new product in Stock you might upload a few photographs and a PDF brochure into its record. The Storage module tracks and indexes all files uploaded in any of the other modules you've subscribed to and provides a quick, central access point for the monitoring of recently added material.

Module Integration

When subscribed in conjunction with GEMSHelp B2B, the STORAGE module allows you to share web-folders with your customers and attach files to stock, contract and job records that you choose to make available to the customer through their B2B landing zone.